Return and Refund Policy for Urban Rang
1. Introduction
Welcome to Urban Rang, where we blend the best of traditional and modern fashion through our unique Indo-Western women’s wear collection. We take pride in offering high-quality products that meet your style and comfort needs. However, we understand that sometimes things may not go as expected. This Return and Refund Policy outlines the terms and conditions under which returns, exchanges, and refunds are processed at Urban Rang, a brand operated by Ragunath Enterprises.
2. Scope of Policy
This policy applies to all purchases made from Urban Rang, whether in our offline store or through our online platform at UrbanRangVibes.com. By making a purchase with us, you agree to abide by the terms set forth in this policy.
3. Eligibility for Returns
3.1 Damaged Products We accept returns for products that arrive damaged or defective. If you receive a product that is damaged, you are eligible for a return and a full refund or exchange. To qualify for a return, you must provide an unboxing video and the original invoice. This helps us verify the condition of the product at the time of delivery and ensures transparency in our return process.
3.2 Wrong Product Delivered If you receive a product that is different from what you ordered, we accept returns for the incorrect item. Please contact our customer care team immediately upon discovering the error. You will need to provide an unboxing video and the original invoice for verification purposes. We will arrange for the return of the incorrect product and ship the correct item to you at no additional cost.
3.3 Size Issues For issues related to size or fitting, please contact our customer care team at customercare@urbanrangvibes.com. While we do not accept returns for size issues, our customer care team will be happy to assist you in finding the best solution, which may include providing size guides, suggesting alterations, or offering exchange options if applicable.
4. Return Process
4.1 Initiating a Return To initiate a return for a damaged product or wrong product delivered, please contact our customer care team at return@urbanrangvibes.com. Provide your order number, the reason for the return, and the unboxing video along with the original invoice. Our team will guide you through the return process and provide you with the necessary instructions.
4.2 Packaging and Shipping When returning a product, it is your responsibility to ensure that the item is securely packaged to prevent any further damage during transit. The product must be returned in its original packaging along with all accessories, tags, and documentation. You will need to courier the product to the address provided by our customer care team. Please note that the return shipment is at your risk, and we recommend using a reliable courier service with tracking options.
4.3 Verification and Inspection Upon receiving the returned product, our quality control team will inspect the item to verify the condition and ensure it meets the criteria for a return. This process typically takes 2-3 business days. If the product is found to be damaged or incorrect as claimed, we will proceed with the refund or exchange process.
5. Exchanges
5.1 Eligibility for Exchanges We offer exchanges for products that arrive damaged or incorrect. If you prefer to exchange a damaged product for the same item or a different product, please notify our customer care team during the return initiation process. We will cover the delivery cost for sending the exchanged product to you.
5.2 Exchange Process Once the returned product has been inspected and verified, we will process the exchange and dispatch the replacement item to your address. You will receive a confirmation email with the tracking details of the exchanged product. Please note that exchanges are subject to product availability, and in case the requested item is out of stock, we will offer you alternative options or a refund.
6. Refunds
6.1 Eligibility for Refunds Refunds are available for products that are returned due to damage or incorrect delivery. Once we receive and inspect the returned product, we will notify you via email regarding the status of your refund request.
6.2 Refund Process After the returned product has been verified and approved for a refund, we will initiate the refund process. You will receive a confirmation email, and the refund will be processed to the original method of payment within 5 to 7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
7. Conditions for Returns and Refunds
7.1 Unboxing Video Requirement To ensure a smooth return and refund process, it is essential to provide an unboxing video that clearly shows the condition of the product at the time of delivery. This video serves as proof of the product’s condition and helps us verify any claims of damage or incorrect delivery.
7.2 Original Invoice Requirement The original invoice must be included with the returned product. This invoice is necessary for verifying the purchase and processing the return or exchange.
7.3 Secure Packaging Products must be returned in their original packaging with all accessories, tags, and documentation. The item should be securely packaged to prevent any damage during transit. Failure to comply with these packaging requirements may result in the return or exchange request being denied.
8. Shipping Costs
8.1 Return Shipping Costs For returns due to damaged or incorrect products, you are responsible for the return shipping costs. We recommend using a reliable courier service with tracking options to ensure the safe return of the product.
8.2 Exchange Shipping Costs In case of exchanges, we will bear the delivery cost for sending the exchanged product to you. This ensures that you do not incur any additional expenses for receiving the correct or replacement item.
9. Customer Care Support
Our customer care team is available to assist you with any questions or concerns regarding our return and refund policy. Whether you need help with initiating a return, understanding our policies, or addressing any other issues, we are here to help. You can reach us at:
- Customer Care Email: customercare@urbanrangvibes.com
- Returns Email: return@urbanrangvibes.com
- Customer Care Phone: +91 99505 50587
10. Compliance and Jurisdiction
This Return and Refund Policy is governed by and construed in accordance with the laws of Maharashtra, India. Any disputes arising out of or related to this policy will be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.
11. Contact Information
For any further information or clarification regarding our Return and Refund Policy, please contact us at:
Ragunath Enterprises
Ground Floor
Shrusti Shopping Centre, RH05
Saradwadi Road, Sinnar
Nashik, 422103 Maharastra
Email: customercare@urbanrangvibes.com
Phone: +91 99505 50587
12. Updates to This Policy
We may update this Return and Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
Thank you for choosing Urban Rang. We value your trust and are committed to providing a seamless shopping experience. Your satisfaction is our priority, and we appreciate your cooperation with our return and refund process.